Inpatient Guidelines – Al Islam Specialist Hospital
We strive to make your admission process smooth, comfortable, and aligned with your needs. Please review the following guidelines before your stay.
Patient Guidelines
Upon confirmation of admission for treatment and/or surgery, please verify the estimated cost of hospitalisation with your attending doctor.
Cash and major credit cards are accepted for payment.
Admission Process
For Self-Paying Patients
Please prepare:
NRIC or Passport
Guarantee Letter (if any)
Previous medical records (if any)
For Panel/Corporate Patients (GL Application)
Please bring the following:
NRIC or Passport
Admission Request Form (if any)
Previous medical records (if any)
Important:
Please present your Guarantee Letter (GL) upon registration/admission.
In the absence of GL approval, a deposit will be required.
GL verification takes a minimum of 2 hours. If the patient wishes to proceed with admission while waiting for approval, a deposit of RM1,000 must be paid.
For Insurance Patients
Please bring:
NRIC or Passport
Insurance Card
Previous medical records (if any)
Important:
Present your insurance card upon admission.
A deposit will be collected if insurance approval is pending. Appeals should be directed to your insurance company.
Deposit Requirements
A deposit is required for certain conditions as per the table below:
Payment Methods
Cash
Debit/Credit Card
QR Pay
Online Transfer
We ensure transparent pricing and are committed to providing care that meets your medical needs with integrity.
What to Bring
NRIC or Passport
Admission Request Form
Insurance Card or Company Guarantee Letter (if applicable)
Medical documents (reports, scans, X-rays)
Personal toiletries (towel, toothbrush, essentials)
Note: For your convenience, a toiletry pack will be provided upon admission.
Services and Facilities
Your comfort is our priority. During your stay, you will have access to:
Complimentary WiFi throughout the hospital
Patient meals served three times daily according to medical dietary needs
Daily spiritual care and guidance from in-house religious officers (Ustaz/Ustazah)
Prayer kits (prayer mat, telekung set, Qibla indicator) provided in each room
Religious content on Friendly TV for spiritual enrichment
Caregiver and Visitor Guidelines
To ensure a peaceful and safe healing environment:
Only one caregiver is allowed to stay with the patient (for selected room types)
Visiting hours: 10:00 AM – 10:00 PM daily
All visitors must observe hospital etiquette and respect patient privacy
Prayer Facilities
Payment Methods
Cash
Debit/Credit Card
QR Pay
Online Transfer
We ensure transparent pricing and are committed to providing care that meets your medical needs with integrity.
What to Bring
NRIC or Passport
Admission Request Form
Insurance Card or Company Guarantee Letter (if applicable)
Medical documents (reports, scans, X-rays)
Personal toiletries (towel, toothbrush, essentials)
Note: For your convenience, a toiletry pack will be provided upon admission.
Services and Facilities
Your comfort is our priority. During your stay, you will have access to:
Complimentary WiFi throughout the hospital
Patient meals served three times daily according to medical dietary needs
Daily spiritual care and guidance from in-house religious officers (Ustaz/Ustazah)
Prayer kits (prayer mat, telekung set, Qibla indicator) provided in each room
Religious content on Friendly TV for spiritual enrichment
Caregiver and Visitor Guidelines
To ensure a peaceful and safe healing environment:
Only one caregiver is allowed to stay with the patient (for selected room types)
Visiting hours: 10:00 AM – 10:00 PM daily
All visitors must observe hospital etiquette and respect patient privacy
Prayer Facilities
We provide dedicated prayer facilities to ensure comfort and convenience for our Muslim patients and visitors:
